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The Scenario of the Adoption of E-Commerce amongst Malaysian Small and Medium Enterprises in Manufacturing Sector
Rafidah Mohamad Noor
The emergence of E-commerce in the midst of bricks and mortar era has transformed the way peoples conducting business transaction. Consequently, the bricks and click approach become dominant. The success stories of a few first movers such as Amazon.com and Dell.com, has motivated a few more especial...
Evaluating Malaysia’s E-Government Flagship Applications Using The Delone And Mclean Up-Stream Model Of E-Commerce Success
This study had used the DeLone and McLean (2003, 2004) up-stream model of e-commerce success to evaluate Malaysia’s e-government flagship applications In this article, we present the evaluation results of Malaysia’s six egovernment flagship applications from internal end-users’ perspective. Th...
Perception on E-CRM features for Airline Websites in Malaysia: Some Empirical Evidence
Nor Alina Ismail
Currently, customers increasingly choose the websites to search and purchase flight tickets. This paper attempts to investigate the website quality in terms of e-CRM features that support online transactions for the purchase of flight tickets in Malaysia. The focus is on the features that support pr...
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